Refund Policy

Kazi Star, customer satisfaction is our priority. We offer refunds only under valid conditions such as damaged products, wrong delivery, or manufacturing defects. Refund requests must be made within 3–7 days of receiving the product. Items must be unused, in original condition, and with packaging intact. Refunds are processed after inspection and approval. Payments are returned via bank transfer or mobile banking (bKash/Nagad/Rocket) within 5–10 working days. Delivery charges are non-refundable. Custom, used, or installed products are not eligible for refund. For any refund-related support, please contact our customer service team.